Installation & Service Coordination Specialist/Customer Service

?? Ventura, CA

?? Full-Time | Non-Exempt

?? $20-$24 per hour

?? Monday-Friday | 8:00 AM-5:00 PM

About the Role

This role serves as a key point of contact between customers, field teams, and internal departments, ensuring service requests are handled efficiently and professionally. If you enjoy problem-solving, multitasking, and working in a fast-paced environment, this could be a great fit.

What You'll Do

• Serve as a primary contact for customers, addressing questions and service-related concerns via phone
• Coordinate, track, and follow up on service work orders, inspections, and system maintenance
• Assist with scheduling for service and installation teams to ensure timely job completion
• Process and manage system data, reports, and documentation using internal software systems
• Support alarm panel updates and system changes following account modifications or cancellations
• Review and distribute routine monitoring and activity reports from the central station
• Provide administrative and clerical support to service and installation coordinators as needed
• Answer incoming calls, manage records, and maintain organized filing systems
• Participate in special projects and operational initiatives as assigned by leadership

What We're Looking For

• Strong verbal and written communication skills with a customer-first mindset
• High attention to detail and accuracy, especially with data entry and documentation
• Comfortable using Microsoft Office (Word, Excel, Outlook) and learning new systems
• Ability to juggle multiple priorities in a deadline-driven environment
• Collaborative team player with a positive, solution-oriented attitude

Qualifications

• High school diploma or equivalent required
• Previous coordination, customer service, or administrative experience preferred

Why Join Us?

• Consistent weekday schedule with no weekends
• Competitive hourly pay ($20-$24/hour, based on experience)
• Collaborative and supportive work environment
• Opportunity to grow within a stable and essential industry

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.